Having questions?

Q. My Sent Items folder has disappeared, how can I get it back? or Help! I accidentally deleted my sent items folder.

A. Restoring Your Sent Items Folder:

1.        In the Folder List, click File > New > Folder.

2.        Click Find Results Folder > Predefined Find Results Folder.

3.        Click Sent Items.

4.        Click Next.

5.        Click Up, Down, Right, or Left to position the folder where you want it in the Folder List.

6.        Click Finish.

Q. How do I share my calendar with co-workers?
You need to grant proxy rights to the users who need access to your calendar.

Adding and Removing Proxy Names and Rights in Your Access List

1.        Click Tools > Options.

2.        Double-click Security > click the Proxy Access tab.

3.        To add a user to the list, type the name in the Name box > when the full name appears, click Add User.

4.        Click a user in the Access List.

5.        Select the rights you want to give to the user.

6.        Repeat Steps 4-5 to assign rights to each user in the Access List.

7.        You can select All User Access in the Access List and assign rights to all users in the Address Book. For example, if you want all users to have rights to read your mail, you would assign Read rights to All User Access.

8.        To delete a user from the Access List, click the user > Remove User.

9.        Click OK.  

Q. How can I access GroupWise from outside the office?
If your Administrator has set it up, wherever you have access to the Internet, you have access to your GroupWise Mailbox using GroupWise WebAccess. The address we use to get to WebAccess is http://webmail.neric.org. Using any Web browser, access the URL or IP address.

To log in to GroupWise WebAccess, enter your username and password just like you would at the office using your Windows version of GroupWise > click Login. That's all there is to it.

Q. Why can't I access my GroupWise through WebAccess?
WebAccess requires that a GroupWise password be set before it will allow access. With many new accounts, GroupWise has no password.

To set up a new GroupWise password:

Click Tools, Options, Security. This opens on the Password tab where you type your password in the New Password box. Then you retype your password in the Confirm Password box and click OK, and close.

Q. How do I change my GroupWise password?

1.        In the Main Window, click Tools > Options.

2.        Double-click Security > click the Password tab.

3.        In the Old Password box, type the password you want to change.

4.        In the New Password box, type the new password.

5.        In the Confirm New Password box, type the new password again > click OK > Close

--This FAQ comes courtesy of Novell's GroupWise Cool Solutions Web page.

To change your password:

Choose Tools, Options, Security, and then click on the Password tab.